Refund policy

Return and Refund Policy

At ZOFIYA, we want you to be happy with your purchase. If you receive a product that is eligible for return, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused and unworn.
The product must not have been washed, altered, damaged, or stained.
Original tags, packaging, and accessories should be intact.
The product should be returned in its original condition.

Size Issues

We accept returns for genuine size-related issues, provided the product meets the return conditions above.

Please check the size chart carefully before placing your order. We recommend selecting your size based on the measurements provided on the product page.

Wrong, Damaged or Defective Products

If you receive a wrong, damaged, or defective product, please contact us as soon as possible after delivery with clear photographs or videos of the product and packaging.

After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping

For returns due to size or change-of-mind reasons, the return shipping cost may be deducted from the refund or may be payable by the customer.

For products that are wrong, damaged, or defective, ZOFIYA will arrange an appropriate return solution after verification.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method used for the order, subject to applicable payment-provider processing times.

For Cash on Delivery orders, refunds will be processed through an appropriate electronic payment method after the required customer details are provided.

Non-Returnable Products

Returns may not be accepted for products that have been:

Worn or used
Washed or altered
Damaged or stained by the customer
Returned without original tags or packaging
Returned after the applicable return period

Order Cancellation

If you wish to cancel an order, please contact ZOFIYA as soon as possible. Cancellation requests may not be possible once an order has been shipped or fulfilled.