Shipping policy

Shipping Policy

At ZOFIYA, we work to process and deliver your orders safely and on time.

Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive shipping and tracking information where tracking is available.

Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances outside our control.

Remote or difficult-to-service locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms displayed on the website at the time of purchase.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and locations.

COD availability may depend on the delivery address, order value, courier service, and other applicable conditions.

Additional COD charges, if applicable, will be displayed at checkout before the order is placed.

Order Tracking

Once your order has been dispatched, tracking information may be provided through the courier service.

You can use the tracking information to check the status of your shipment.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur because of courier issues, weather, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so we can assist you.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information at checkout.

ZOFIYA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if the order is requested to be shipped again.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide clear photographs or videos of the product and packaging when contacting us so that we can investigate and provide an appropriate resolution.